E-Commerce Manager

Ecommerce Manager - US - permanent - Salary DOE- Coventry 1 day WFH

We’re now looking for an Ecommerce Manager for our US site, working with the growing team at our Coventry Head Office to drive our growth in the US market In this pivotal role, you’ll report into our Head of Ecommerce and have broad responsibility for our Ecommerce trading in the US. You’ll work with our existing Ecommerce teams including content, creative, merchandising, social and CRM to ensure we’re delivering a best in class US online experience and tailoring our approach to the nuances of a market that provides massive growth opportunities.

What you’ll be doing Optimise our US operations around: 

• US Trading strategy – evolve our US specific pricing and promotion strategy to deliver revenue growth and maximise operational margins. Evaluate and evolve our US proposition versus key competitors in market
• Content & Visual Merchandising – ensure our content is optimised for the domestic US market and site is visually merchandising to optimise the onsite experience, discoverability and conversion.
• Development Functionality & CRO – in conjunction with our development partners and UK ecom team to evolve the US site in line with our development roadmap
• SEO – Ensuring our SEO optimisation is suitably focussed on delivering for the US market.
• Paid marketing - Co-ordinating with the Paid Marketing team to optimise our paid activity across Search and Social -
• Social – work with our social team to deliver market appropriate activity across social channels
• Product Merchandising/Buying – work with the Merchandising team to ensure appropriate stock holding and replenishment cycles for our US warehouses.
• Creative – Market customisation - ensure our creative execution in the US is as consistent as possible but as different as necessary to our UK creative Liaise with:
• Operations / Delivery Team – review and ongoing optimisation of our US warehouse operations and Third Party delivery arrangements
• Customer Service – work with our CS team to optimise our US customer engagement.

What You’ll Bring General 

• US Ecommerce experience, ideally in Homeware or Fashion Sectors.
• Shopify Plus Experience with a scale retailer (US revenue> $20 M).
• Strong commercial outlook, with the ability to identify opportunities that drive revenue and add value.
• Sensible decision maker with a pragmatic mindset aimed at delivering positive outcomes.