Delivery Manager

The Technology division manages and supports all aspect of technology delivery from maintaining critical systems that underpin the UK economy, to providing big data analytics, implementing comprehensive cyber security programmes, and introducing innovative solutions in support of a digital workplace.

Technology's key objective is to support all other areas in achieving our collective mission to promote the good of the people of the UK by maintaining monetary and financial stability. This is achieved through the delivery of appropriate, high performing, resilient solutions and information services across the organisation and externally.

The Delivery Manager role sits within the Delivery team in the Finance Systems Solutions. The Finance Systems Solutions domain is responsible for delivering and continuously improving a portfolio of technology services that support the running of the critical banking and financial processes. The services provided are vitally important to the bank discharging its core mission and must be changed and operated in a way that ensures availability, performance, data integrity and a high level of security.

Summary of Role

The Lead Delivery Manager will be responsible for the delivery of project work, or overseeing a programme related to systems where Finance Systems Solutions (FSS) have been identified as the lead Domain. This will also include the co-ordination and delivery of dependent changes being made by other Domains.

There will also be times where the Delivery Manager will act as a Project Manager on minor projects that are run from within the Domain.

The Delivery Manager role will cover all aspects of delivery from initial discovery/feasibility through to delivery into live, ensuring project objectives are met within timescales, cost and quality constraints and in accordance with the agreed standards and methods.

Key responsibilities:

• Act as servant leader to squads to remove impediments to ensure teams are focused on delivery
• Delivering projects that are involved in on time and to cost whilst following the appropriate framework
• Building and maintain stakeholder relationships with various domains and business users
• Acting as Project Manager on minor projects including securing funding as well as overall responsibility of appropriate frameworks
• Working alongside other delivery managers within the programme to co-ordinate dependencies and delivery of work packages

Essential Skills/Competencies

• Experienced in the full systems/software development life cycle, including selection of the appropriate methodology to deliver successfully through each stage
• Proven track record of planning and delivering major, minor and small change using appropriate delivery management methodology, learning and iterating your approach in order to react to evolving challenges
• Proven to be adept at identifying and securing resource supply
• Previous experience project/programme budgetary and financial management
• Proven track record of working well under pressure with clear, logical thinking in challenging situations
• Strong customer focus and an excellent ability to manage customer relationships; working with the team to understand technical solutions and effectively communicate this to a wider audience
• Proven track record of being able to work on multiple in-flight projects at the same time, ensuring all are completed to a high standard
• Good working knowledge of Jira & Confluence or similar packages

Technical Skills and Requirements

• Knowledge of Agile and other industry wide initiatives that promote quality and process improvement.
• Experience of working with/Matrix managing an Application Development, Application Support or Infrastructure Delivery teams
• Experience in resource and workload management
• Experience in budget control
• Experience of managing third parties and outsourced services
• Industry awareness to identify improvement opportunities and implement them across the services and processes incorporated within the domain
• General knowledge of all areas of IT Application and Infrastructure.