Business Analyst Service Management

Business Analyst

SC Cleared Opportunity

Hybrid 2x per week

The role will provide the opportunity to help define future technology projects and programmes by working as part of a team to realise change. As the business analyst you will be responsible for collecting, clarifying, translating, and communicating the requirements necessary to transform our existing technology service management proposition. Your documentation, designs and models forming a base from which technical solutions will be developed.

Key Responsibilities:

• Engage stakeholders: Work across the business to understand stakeholder needs, map stakeholder needs to functions, facilitate communication between stakeholders and the project or programme team.
• Analyse and clarify existing systems: Provide evaluation on existing applications and processes using technical specifications, process flows and system maps, identify areas working well alongside areas which could be enhanced, work with teams to propose solutions and improvements.
• Define, document, and prioritise requirements: Translate stakeholder needs clearly and concisely into requirements that can be consumed by the project team to define and build solutions, confidently apply prioritisation frameworks to assist with scope definition, provide input to scope based decisions.
• Support solution generation: As part of the project team collaborate with technology to support translation of requirements into technical solutions, map technical solutions back to requirements to help prove the solution meets the needs of the business.
• Coordination and reporting: Generate reports and graphics to support project decision making, provide teams with wider context through research and analysis, support teams across the delivery cycle by providing project context and quality assurance.

Qualifications:

Education: Bachelor's degree in computer science, information technology, business administration, or a related field. Relevant professional certification (e.g. certified business analysis professional) is preferred.

Experience:

Proven experience as a senior business analyst or in a similar role, preferably within large-scale technology service management projects and programmes. Experience with service management frameworks, processes and tooling is highly desirable.

Skills: 

• Demonstrated experience in requirements definition and the modelling of systems for technology service management
• Strong understanding of modelling techniques (e.g., use cases, activity diagrams) and various forms of software development methodologies (e.g., agile and waterfall)
• Outstanding analytical skills and intellectual curiosity, ability to challenge assumptions, problem-solve and provide in detail analysis
• Good understanding of technology services and project interdependencies
• Excellent skills in stakeholder management, written communication and verbal communication
• Ability to clearly define and provide a framework around change (e.g., changes to scope)
• Ability to work with engineers and architects to define and translate programme level requirements into deliverable solutions

Personal Attributes:

• Highly collaborative, self-motivator with a results-oriented mindset focused on delivering high-quality outcomes within project and programme teams