Administration/Complaints Handler

Complaints Handler - Emails/Letters

Full Time and Permanent

£24,570

Office Hours

You will play an integral role within the complaints team, responding to both customer complaints and third-party communications received by email, letter, and phone call. You will be a confident decision maker and have a comprehensive understanding of the clients, the processes, industry compliance and regulatory requirements.

We are looking for you to have relevant experience handling complaints, Grade C/4 or higher in GCSE English and be self motivated.

Responsibilities:

- Accurately recording all customer complaints

- Managing own workload/time

- Write clear and concise complaint responses

- Complete comprehensive investigations

Apply now for further information!