Complaints Handler - Emails/Letters Full Time and Permanent £24,570 Office Hours You will play an integral role within the complaints team, responding to both customer complaints and third-party communications received by email, letter, and phone call. You will be a confident decision maker and have a comprehensive understanding of the clients, the processes, industry compliance and regulatory requirements. We are looking for you to have relevant experience handling complaints, Grade C/4 or higher in GCSE English and be self moti...

Customer Service Representative- Full Time- Permanent- Office Based Office Hours - £25,000 + annual Bonus Duties Ability to provide Customer Service to existing customers over the phone, webchat & Email. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment. Should follow various communication scripts/canned responses/email templates when communicating to the customers. Ability to handle a high volume of calls, chats, and emails with varying...

Office based Salary £27,000 20 days plus Bank Holidays Monday - Friday 8am - 4pm or 9am - 5pm on a rota Based within the International Customer Care Team to provide support to our customer organisations and certified instructors. This position requires written and verbal communication with CPI’s French customers in their native language as well as our worldwide English-speaking customers.  The Role: Supporting operational change within the team to ensure efficient and effective use of resour...