Overall Purpose of the Role; To manage the Customer Engagement team in your area. Your role is to establish and maintain the performance of your team, delivering the annual KPIs, objectives and targets always through excellent customer service & engagement. The aim is to drive customer engagement whether the customer uses the phone for order placement or not – think how else can we support & engage the customer. What is it like to do this role; Varied! Working with the Customer Engagement Controller and colleagues to provide the right...