First Line Support Technician

Customer Success Technician 

1st Line Support

Monday - Friday 

Salary - £27,000 - £29,000

Hybrid 3 days office 

Location - Trafford Park

The Role 

• The Customer Success Technician will be responsible for supporting our partners and customers, ensuring that they are gaining the most value from their partnership and achieving their goals through product and service offerings.
• Your primary responsibility will be to provide an exceptional experience for our customers. You will work to support our partners to resolve their queries and technical support issues at point of contact in a considerate and timely manner across various contact channels.
• As a Customer Success Technician, you will utilise exceptional customer service skills to meet and exceed our customer’s goals and objectives, driving customer satisfaction through active listening and problem-solving strategies that are solution focused.
• Working collaboratively with our Customer Success Leads, Technical Service Centre, and Technology teams you will be pro-active in intervening on and raising known issues to maintain a seamless customer experience for our products and services. You will also be a key player in the feedback of the design, testing, and implementation of new products/features to ensure exceptional service experiences in life.
• Technically lead on the adoption and in life management of our technologies and services with partners and customers, enabling partners to overcome product specific challenges and enable the growth of their base.
• This role requires somebody who is passionate about customer support, with excellent technical resolution skills, as well as an inspiring and collaborative team member who is able adapt to change within an agile environment and make active contributions to help achieve the success of our customers, your team, and the wider business.