Desktop Engineer

Desktop Engineer

6 months

London - hybrid 2 days

INSIDE IR35

Must be SC cleared

Key Responsibilities:

Desktop Infrastructure Management:

· Design, deploy, diagnose, update and manage desktop environments with a focus on Windows 10/11 systems.

· Ensure desktop environments are secure, scalable, and optimized for performance.

Windows Active Directory (AD):

· Administer and maintain Active Directory environments, including user and group management, GPO creation, and troubleshooting.

· Design, diagnose and implement AD security best practices, including managing authentication protocols and ensuring compliance with security policies.

Windows Hello for Business:

· Design and implement Windows Hello for Business, including the configuration of biometrics, PINs, and multi-factor authentication (MFA).

· Troubleshoot issues related to Windows Hello for Business and ensure seamless user authentication processes.

Secure Network Connectivity:

· Deploy, configure, and manage Cisco AnyConnect VPN solutions to ensure secure remote access for end-users.

· Monitor and troubleshoot Wired, Wireless and VPN connectivity issues, ensuring high availability and performance for remote workforces.

· Familiar with 802.1x network access control

TPM Certificates:

· Manage the deployment and renewal of TPM (Trusted Platform Module) certificates managed by Windows Hello for Business across the desktop environment.

· Ensure proper integration of TPM certificates with other security protocols and applications.

Security & Compliance:

· Ensure all desktop systems comply with corporate security policies and industry best practices.

· Collaborate with the security team to implement and monitor endpoint protection measures.

Technical Support:

· Provide advanced troubleshooting and support for desktop-related issues, escalating to other teams as necessary.

Documentation & Reporting:

· Maintain detailed documentation of configurations, processes, and procedures.

· Generate reports on desktop performance, security compliance, and incident response activities.

Qualifications:

Experience:

· 5+ years of experience in desktop engineering, with a focus on enterprise environments.

· Proven experience with Windows Active Directory, including advanced GPO management.

· Strong expertise in Windows Hello for Business, Cisco AnyConnect, and TPM certificate management.

Technical Skills:

· Proficient in Windows 10/11 administration and troubleshooting.

· Strong knowledge of networking fundamentals, including VPNs and network security.

· Experience with endpoint management tools (e.g., SCCM, Intune).

· Familiarity with scripting languages (e.g., PowerShell) for automation and process improvement.

Certifications:

· Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, Cisco Certified Network Associate (CCNA), or similar are a plus.

Soft Skills:

· Strong communication and collaboration skills, with the ability to work effectively in a team environment.

· Detail-oriented with strong organizational skills.

· Ability to manage multiple projects and tasks simultaneously.