Client Services Manager

Client Services Manager 
£30,000 to £35,000 dependent on experience 
Monday to Friday - Office hours 
Stoke-on-Trent 

We are seeking a Client Services Manager to oversee the delivery of exceptional service to our clients in the financial services sector. The ideal candidate will be responsible for managing client relationships, ensuring client satisfaction, and driving business growth.

Role:

• Leading a team of 2 Client Service Executives and reporting into the Client Services Director
• Develop open and effective channels of communication with each Client and build strong working relationships
• Provide every client with an excellent service from start to finish
• Understand the individual needs of our clients in order to effectively manage
• Ensure all clients are contacted on a regular basis
• Hold regular client review meetings to ensure client satisfaction and excellent delivery of service
• Provide regular performance reports and analyse results by monitoring KPIs with the aim of looking for ways to enhance our performance
• Attend new business and existing client meetings to deliver presentations and reports
• Continuously improve Client service procedures, policies, and standards for the organisation
• Providing internal stakeholders including Board with regular updates on clients including performance
• Arrange and book Client meetings including travel arrangements
• Attend seminars, conferences, and events where appropriate
• Ensure the CRM and case management software is continuously kept up to date
• Inspiring, directing and developing junior team members

Skills we are looking for: 

• Great communication skills
• Excellent ability to build strong relationships both internally and externally
• Problem solver
• Ability to deliver presentations to an audience

Apply Now!