Customer Account Manager

Customer Account Manger

Crewe, CW1 6BD

Salary: £22,000 - 23,000

Up to OTE £40,000

Monday to Friday 8:30am - 5pm (Office based)

Due to our continued strong growth, we are looking for a Customer Account Manager to join our Expense Solution team delivering our Business Mastercard program to help existing customers to manage their business expenses.

The role…

The goal is to help the company grow by speaking with potential customers, developing business and maintaining good relationships with our clients.

What would your day look like?

• Contact potential and existing customers to inform them about our business Mastercard, Velos, explaining to them how Velos can benefit them
• Supporting customers through the sales process from credit applications, activations and helping them to get up and running with their product
• Maintaining a positive relationship with customers
• Drive conversation to understand customer requirements, potential issues, wants and needs
• Work towards achievable sales targets and be financially rewarded to support the ongoing growth of this fast-growing division

What do we expect of you?

• Good communication skills and confident telephone manner
• Driven approach to meet and exceed expectations of our customers and reach your targets
• Display agility to be flexible and open to customer feedback and new ways of working
• Previous sales experience is desirable

Benefits, What can you expect of us?

• 25 holiday days per year, plus bank holidays (increasing each year)
• A friendly culture that mirrors our proposition to our customers.
• With a generous incentive and benefit structure, it’s a great time to join:
• Newly built office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables
• Excellent training and coaching in a friendly and supportive team working environment
• Set working hours - No evenings, weekends or bank holidays!
• Fantastic opportunities for ongoing development and progression
• Access to a free online physical and mental health platform