Customer Service

Customer Service Representative- Full Time- Permanent- Office Based

Office Hours - £25,000 + annual Bonus

Duties

• Ability to provide Customer Service to existing customers over the phone, webchat & Email.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
• Should follow various communication scripts/canned responses/email templates when communicating to the customers.
• Ability to handle a high volume of calls, chats, and emails with varying degrees of questions or concerns.
• Should be comfortable navigating multiple windows and tabs on a desktop computer.
• Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
• Should be customer centric and be focused on delivering excellence.
• Must be comfortable navigating/ learning multiple computer systems.
• Should possess effective problem-solving skills and can deliver timely resolution.
• Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
• Ability to manage multiple priorities, multi-task & cross skill across channels (Voice, Chat & Email)