Administrator and Customer Service

Customer Service Administrator
Monday to Friday - 7am to 4pm
£28,571

We are currently recruiting for a Customer Service Administrator to join our clients growing team. You will be joining a market leading organisation dealing with both customers and internal and external teams.

So if you are experienced within customer service and administration then APPLY NOW!

Role:

• Liaise with customers via phone and email (50%/50% split)
• Contact customers daily with updates regarding their complaint, enquiries, ensuring resolutions are being achieved.
• Booking meetings with surveyors ensuring that times and dates are communicated to the customer and other internal/external parties.
• Support surveyors with arranging diaries, including meetings with customers and clients.
• Respond to all customer enquiries.
• Carry out daily calls with the Operations team to ensure all work is on target and ensure all updates are shared.
• Chase operations for updates on all customer complaints when needed.

Skills:

• Detail orientated
• Organised
• Microsoft Office - comfortable working on Excel
• Excellent communication skills - with both internal and external parties
• Pro-active
• Time management
• Prioritising workload